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A product of experience

We are fanatical about delivering security solutions and fixated on customer success

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lifetime nps score

MEASURING CLIENT SATISFACTION

Over the years of serving its customers, Praetorian has achieved an all-time Net Promoter Score (NPS) of 88. Our exceptional NPS record is a testament to our culture and the first of our ten core values — “Put the client first. Solving their problem is why we are here.”

What is Net Promoter Score (NPS)? Button/Tooltip

Net Promoter Score (NPS) is a survey system used to gauge client satisfaction and happiness. The Net Promoter Score is calculated off of client responses to a single question:

How likely are you to recommend our company to a colleague?

The scoring for this answer is based on a 0 to 10 scale. NPS can be as low as −100 (everyone is a detractor) or as high as +100 (everyone is a promoter). An NPS that is positive (higher than zero) is considered OK and an NPS of +50 is considered excellent.

Just ask our many extraordinary clients

Our path started with a clear mission, an immutable set of core values, and a monomaniacal focus on the customer

Got a problem? We'd love to solve it!

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