A product of experience
We are fanatical about delivering security solutions and fixated on customer success
MEASURING CLIENT SATISFACTION
Over the years of serving its customers, Praetorian has achieved an all-time Net Promoter Score (NPS) of 88. Our exceptional NPS record is a testament to our culture and the first of our ten core values — “Put the client first. Solving their problem is why we are here.”
Net Promoter Score (NPS) is a survey system used to gauge client satisfaction and happiness. The Net Promoter Score is calculated off of client responses to a single question:
How likely are you to recommend our company to a colleague?
The scoring for this answer is based on a 0 to 10 scale. NPS can be as low as −100 (everyone is a detractor) or as high as +100 (everyone is a promoter). An NPS that is positive (higher than zero) is considered OK and an NPS of +50 is considered excellent.